Vitamin Boat

Terms, Conditions & FAQ

Vitamin Boat is a division of Eden Web Assets Inc.

Customer Service

We offer phone support Monday-Friday from 9AM to 5PM EST at our toll free number, 855-542-4639 or by e-mail at info@vitaminboat.com


Ordering

Where To Order

You can place your order on this website, VitaminBoat.com or over the phone toll free at 855-542-4639.

Sorry, we do not support orders through check or money order. 

Orders cannot be placed through our chat and email support.

Changing/Canceling an Order

To change or cancel an order please contact a customer service representative using our email, chat, or phone support. Any orders that have been marked for shipment or already shipped cannot be modified or canceled.

Email: info@vitaminboat.com

Toll Free: 855-542-4639

Order Status & Tracking

When your order is processed and shipped you will receive a confirmation e-mail and tracking number within 1 business day. If you did not receive an email please check your spam filter or junk mail box for our confirmation e-mail. 

If you need further assistance tracking your order please e-mail us, info@vitaminboat.com

Back Orders

All products that are back ordered will be marked as “out of stock” on the product page. In stock products will continue to ship within 1 business day while out of stock products typically ship within 1-2 weeks from the date of purchase.

Coupon Codes

Coupon codes can be entered during the checkout process of the order.

Billing Information

The billing information provided must match what your bank has on file for the card being used. If the billing address does not match, the transaction will be declined.


Shipping

Shipping Turnaround

Vitamin Boat offers fast shipping on every order. All in stock orders will typically arrive within 3-7 business days. Orders placed Monday-Friday before 3PM EST will typically ship the same day.

Autoship

We currently do not offer autoship. Orders can be quickly replaced by visiting our website and clicking on the item or combination package you want to order.

Domestic

Orders shipped within the United States are sent via USPS first class priority mail. Estimated transit time is 3-5 business days.

International

International orders are sent via USPS first class international mail. Estimated transit time is 7-10 business days.

Note: All shipments must clear through customs prior to delivery. We cannot predict any further delays that may occur during this procedure.

Lost Shipments

All orders are accompanied with a USPS tracking number to help ensure delivery. Orders that are not marked as delivered within a timely a manner will be reshipped accordingly. Packages that are marked as delivered will not be reshipped.

Damaged Shipments

If your package arrives damaged please contact our customer service team for assistance. We will provide you with a return label and reship the new package upon receiving the damaged products at our facility.

Incorrect Shipments

If your package arrives with incorrect contents please contact our customer service team for assistance. We will provide you with a return label and promptly reship the correct package.


Returns

Return Policy

We are happy to accept returns that are received at our facility within 60 days from the date of delivery. Containers must be unopened and unused. We do not cover the cost of shipping on returns. Once returns are received and processed, a refund will be issued to the card or PayPal account used for purchase. We strive to process returns within 10 business days from receiving the package at our facility. Once processed, please allow 3-5 business days (depending on your bank) for the refund to post to your account.

We accept both unopened and opened bottles. Products must be returned to our facility within 60 days from the date of delivery.

We do not cover the cost of shipping on returns. Once returns are received and processed, a refund will be issued to the credit card or PayPal account used for purchase. We strive to process returns within 10 business days from receiving the package at our facility. Once processed, please allow 3-5 business days (depending on your bank) for the refund to post to your account.

Note: Refunds will not be issued for product that is not returned.

Where Do I Sent A Return?

Ship all bottles with your full name, order number (or printout of your order e-mail reciept), & reason for feturn to:

Vitamin Boat
930 New Hope Rd 11-308
Lawrenceville, GA 30045

It is highly recommended that you obtain a tracking number from the postal carrier. In the case that your package is lost in transit, we will not be responsible for processing a refund.

Please familiarize with our return policy prior to returning a product. Orders will not be refunded if they do not abide by the return policies in full.

When Will I Recieve My Refund?

We strive to process all returns within 10 business days from the date of receiving the product at our facility. Notification of the refund will be sent to the email used for purchase when the return is processed. Once processed, please allow 3-5 business days (depending on your bank) for the refund to post to your account.